Minky by Mimi Shop Policies
The time needed to prepare an order for shipping varies. For details, see individual items.
Estimated Shipping Times
North America: 3-5 business days
We will do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Returns & Exchanges
We gladly accept returns and exchanges! Contact us within 5 days of delivery. Then, please ship the item back within 7 days of delivery.
Cancellations are not accepted, however, if there are problems with the order please contact us.
The Following Items Cannot be Returned/Exchanged
Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for the following:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of Return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.